Over the years, dissatisfaction with the Child Safety complaint process has been a consistent theme when parents have engaged with FIN.
FIN understands that changes to the Child Safety complaints system were introduced in 2020/2021 as a result of the Queensland Ombudsman’s - Management of child safety complaints – second report (March 2020). This report followed an earlier Ombudsman investigation into the then Department of Communities, Child Safety and Disability Services’ management of Child Safety complaints (2016).
The Ombudsman stated, “the department’s complaints management system is crucial to ensuring any clients’ concerns with the actions and decisions of the department in administering Queensland’s child protection system can be raised and rectified appropriately” (2020).
In June 2020, FIN was consulted on intended changes to the complaints system.